At Ginger Solutions, we believe that transparency and integrity are the foundation of any successful partnership. This Privacy Policy describes how we collect, use, and protect your information when you visit our website and submit inquiries through our contact channels.
We are committed to providing an accessible and inclusive experience for everyone. If you require this policy in an alternative format, please Contact us.
1. Our Commitment to Privacy
Ginger Solutions respects your privacy and is committed to protecting personal information in accordance with Canada's privacy laws. For our Alberta operations, we comply with the Personal Information Protection Act (PIPA). For interprovincial and federal matters, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy covers information collected through gingersolutions.ca. Information collected during paid client engagements is governed separately by our engagement contracts and our AI Use Charter.
2. Information We Collect
We limit collection to what is reasonably necessary to respond to inquiries and operate this website securely.
- Contact form information: When you submit our contact form, we collect your name, professional email address, phone number, company name, and the message you provide about your program or challenge.
- Technical and security data: When you visit this site or submit a form, our hosting infrastructure may process standard log data, including IP address, browser type, device type, referring URL, and timestamps. We use this data for security, abuse prevention, and site reliability — including rate limiting on contact form submissions.
- Essential technical data: We do not use analytics, advertising, or behavioural tracking cookies on this website. Any cookies or similar technologies in use are limited to what is necessary to deliver and secure the site.
3. How We Use Your Information
We use personal information only for identified purposes, including:
- Responding to inquiries and scheduling follow-up conversations.
- Sending a confirmation email when you submit the contact form.
- Protecting the website from spam, abuse, and unauthorized access.
- Maintaining accurate records of business correspondence.
- Meeting legal, regulatory, and professional insurance requirements.
We do not use contact form submissions for unrelated marketing without your consent.
4. Consent and Choice
We collect personal information with your knowledge and consent. By submitting our contact form, you consent to the collection and use of your information as described in this policy for the purpose of responding to your inquiry.
You may refuse to provide information, though we may be unable to respond without sufficient contact details. You may withdraw consent at any time by contacting our Privacy Officer, subject to legal or contractual restrictions that require us to retain certain records.
5. Information Security and Sharing
We maintain administrative and technical safeguards appropriate to the sensitivity of the information we hold. We do not sell, rent, or trade personal information.
We use trusted service providers to operate this website and deliver communications. These providers process personal information on our behalf and are contractually required to protect it. Our primary subprocessors for website operations include:
- Vercel Inc. — website hosting, content delivery, and server logs (may process data in the United States and other jurisdictions).
- Resend Inc. — transactional email delivery for contact form notifications and auto-replies (may process data in the United States).
- Google LLC — web font delivery for site typography (may process limited technical data in the United States).
Where personal information is processed outside Canada, we take reasonable steps to ensure comparable protection through contractual safeguards and provider security practices.
6. Data Retention and Accuracy
We retain personal information only as long as necessary for the purposes described in this policy or as required by law:
- Contact form inquiries: up to 24 months from our last correspondence with you, then deleted or anonymized unless a longer period is required for legal or business record-keeping.
- Server and security logs: retained according to our hosting provider's standard log retention periods (typically 30–90 days).
We take reasonable steps to keep personal information accurate, complete, and up to date for the purposes for which it is used.
7. Your Rights and Access
You have the right to request access to the personal information we hold about you and to request correction if you believe it is inaccurate or incomplete. We will respond to access requests within 30 days, or notify you if an extension is required under applicable law.
To make a request, contact our Privacy Officer using the details in Section 9.
8. Breach Notification
If a breach of security safeguards involving your personal information creates a real risk of significant harm, we will notify affected individuals and take steps required under PIPEDA and PIPA, including reporting to the Office of the Privacy Commissioner of Canada or the Office of the Information and Privacy Commissioner of Alberta where applicable.
9. Contact Us and Complaints
Ginger Solutions has appointed a Privacy Officer to oversee compliance with this policy. For questions, access requests, consent withdrawals, or concerns, please contact:
Privacy Officer
Ginger Solutions
Email: info@gingersolutions.ca
Address: Edmonton, AB, Canada
If your concern is not resolved to your satisfaction, you may contact:
- Office of the Privacy Commissioner of Canada — for matters under PIPEDA: priv.gc.ca
- Office of the Information and Privacy Commissioner of Alberta — for matters under PIPA: oipc.ab.ca
10. Changes to This Policy
We may update this policy to reflect changes in our practices or legal obligations. The effective date at the top of this page will be revised when material changes are made. We encourage you to review this page periodically.